OMNI Group

The 4C Hotel Group and OMNI Facilities Management have enjoyed a strong partnership for over a decade, marked by a mutual commitment to excellence, innovation, and customer satisfaction. OMNI’s professional and responsive team consistently maintains our properties to the highest standards, enhancing our guests' experiences through impeccable housekeeping and efficient maintenance. This synergy has not only resulted in operational efficiencies and cost savings but also fostered seamless collaboration and swift problem-solving. In the competitive hospitality industry, our partnership stands as a testament to the success achievable through a shared vision, and we look forward to continued innovation and success together.

The Omni Hotel system has allowed us to improve efficiency across the property, in particular within our housekeeping function. The system links incredibly well with our PMS providing accurate data to the team as and when required.

Omni has a range of additional features that also allows us to track, log and report on key areas on compliance such as health and safety matters.
Michelle and the team have been incredibly helpful during the build phase of the system and in supporting us since launch.

The Bournemouth Highcliff Marriott has been using Omni Hotels' system for almost 12 months, finding it reliable and highly functional. The live link to the operating system significantly reduces room turnaround times and provides real-time room status updates to the front office. The system's versatility, including features like engineering logs, lost property management, and key control, saves time and enhances efficiency. Engineers can view issue photos before attending, and the app provides instant feedback on housekeeping performance. The user-friendly system has reduced phone and radio contact, allowing uninterrupted work. Overall, I highly recommend this system for its effectiveness and ease of use.

Since joining the hotel, I've worked with Michelle and Alise from OMNI to fully utilise their software, which was previously underused. Now, we employ the system for housekeeping, maintenance (including PPM tasks), quality checks, lost & found, and guest requests. This has improved our problem resolution score by 10 points and cleanliness score by 20 points. The maintenance team benefits from a more structured workflow, receiving tasks directly on their devices instead of through constant calls. The system is stable, easy to use, and provides excellent visibility into departmental productivity and maintenance issue tracking. Support from Danielle and Alise has been prompt and effective.

Managing the largest hotel at London’s Gatwick Airport demands innovative solutions, and Omni Clean has significantly enhanced our operations. Within days of installation, we noticed immediate efficiencies through dynamic rule-based scheduling, maintenance reporting, and handling guest requests, queue rooms, and room moves. The intuitive, iconography-based navigation makes the system user-friendly for our diverse, multilingual team. Omni Clean is well-supported and easy to use, providing excellent management visibility and improving the guest experience. I highly recommend Omni Clean to any hotel seeking a comprehensive software solution.

LGH Hotel Management has collaborated with OMNI Facilities Management for many years, consistently receiving the highest levels of service and professionalism in managing housekeeping and cleaning services across several of our hotels. OMNI FM is easy to work with and quickly responds to the ongoing challenges of the busy hotel industry. During the COVID pandemic, their proactive and positive approach was invaluable. They continue to innovate, introducing IT solutions for quality control and reporting, and investing in automated cleaning solutions to improve cost efficiency and service standards. We are delighted to partner with OMNI FM and highly recommend them to industry colleagues.

Marriott UK has partnered with OMNI for several years, outsourcing housekeeping to over 20 of our hotels. Our collaboration has strengthened over time, continuously focusing on innovation, efficiency, and adapting to the challenges of the highly competitive hospitality industry. Both companies are committed to excellence and people satisfaction, with OMNI demonstrating professionalism and responsiveness in all interactions. Their alignment with our goals of guest satisfaction has maintained high cleanliness scores and positive guest experiences, alongside operational efficiencies and strategic communication. Our partnership exemplifies how two people-focused companies can successfully work together with a shared vision of putting people first, leading to greater future success.

I highly recommend OMNI Facilities Management LTD. At Holiday Inn London West, our nearly 10-year relationship with OMNI has been instrumental in achieving significant successes. Their quality-oriented and professional approach perfectly meets our needs. With extensive experience in the industry, OMNI serves various hotel brands confidently, exceeding requirements and instilling confidence in their clients. Their up-to-date certifications, training, and health and safety standards have ensured we consistently pass brand audits with high scores. I firmly believe OMNI Facilities Management LTD. can be an asset to any organization utilizing their services.